Personal data we process

We process your personal data because you use our services and/or because you provide this information to us yourself. Below is an overview of the personal data we may process:

• First and last name
• Address details
• Phone number
• Email address
• Other personal data you actively provide in correspondence and by phone

Purpose and basis for processing personal data

We process your personal data for the following purposes:

• Sending a newsletter and/or promotional materials
• Contacting you by phone or email if necessary to carry out our services
• Informing you about changes to our services and products
• Allowing you to create an account
• Delivering goods and services to you
• Analyzing your behavior on our website to improve the website and tailor our product and service offerings to your preferences
• Processing personal data when required by law, such as data needed for tax declarations

Legal basis for processing your data

• Consent: The data subject has given consent for the processing of their personal data for one or more specific purposes.
• Contract: The processing is necessary for the performance of a contract to which the data subject is a party or to take steps at the request of the data subject prior to entering into a contract.
• Legal Obligation: The processing is necessary to comply with a legal obligation to which the data controller is subject.

Automated decision-making

We do not make decisions based solely on automated processing that may have significant consequences for individuals. These are decisions made by computer programs or systems without human intervention (e.g., by one of our employees).

Data retention period

We do not retain your personal data longer than strictly necessary to achieve the purposes for which your data was collected. We retain personal data for two years and, if legally required, for five years. The reason is to provide service and comply with tax requirements.

How we secure personal data

We take the protection of your data seriously and implement appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not adequately secured or if there are indications of misuse, please contact us using the details provided above.

Sharing personal data with third parties

We do not sell your data to third parties and will only provide it if necessary to fulfill our contract with you or to comply with a legal obligation.

Cookies and similar techniques

We use functional and analytical cookies. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit our website. Functional cookies ensure that the website works properly and remember your preferences. Analytical cookies, placed by Google Analytics, help us see how often the website is visited and make changes if necessary to improve its functionality.

At your first visit to the website, a cookie notification was shown. You can opt out of cookies by configuring your internet browser not to store cookies anymore. You can also delete all information stored earlier via your browser settings. For more information, click here.

Accessing, correcting, or deleting your data

You have the right to view, correct, or delete your personal data. Additionally, you have the right to withdraw any consent you have given for data processing or to object to the processing of your personal data by us, and you have the right to data portability. This means you can request us to transfer the personal data we hold about you to you or another organization you specify.

You can send a request to access, correct, delete, or transfer your personal data, or to withdraw your consent or object to the processing of your personal data to the contact details provided above.

To ensure the request for access is made by you, we ask you to include a copy of your identification document with your request. In this copy, black out your photo, MRZ (machine-readable zone), passport number, and Social Security number (BSN). This is to protect your privacy. We will respond to your request as soon as possible.

We also want to inform you that you have the option here to file a complaint with the national regulator, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).